When you start working at our company, understanding our core values and onboarding process is crucial. This guide will walk you through the essential steps of joining our team and embracing our culture.
Our Mission
Our fundamental philosophy is simple: "Come to work, leave better—for our members, customers, and everyone." To achieve this, we focus on key workplace attributes:
- Maintaining a positive attitude
- Demonstrating integrity
- Being coachable
- Showing respect to coworkers and customers
- Working with urgency and accuracy
- Staying clean and professional
- Communicating effectively
- Pursuing continuous growth
First Day Orientation
When you arrive, your manager will guide you through a comprehensive onboarding process:
- Meet and be introduced to the team
- Share a fun personal fact with colleagues
- Receive a complimentary drink
- Get your first company shirt
- Learn about facility locations (bathrooms, changing areas)
- Find a designated parking spot
Daily Preparation: The Whiteboard
A critical part of our daily routine is the "Whiteboard" process. Upon clocking in, you'll proceed to the whiteboard for a team talk session. This helps align the team, set expectations, and prepare for the day ahead.
Swig Talk
Our pre-shift meeting, known as "Swig Talk", is a strategic tool for:
- Keeping the team aligned with goals
- Generating daily wins
- Focusing on sales, culture, and efficiency
- Building team confidence
Continuous Improvement
We encourage identifying "speed bumps" or learning opportunities throughout your shift. When you encounter these moments, seek guidance from your manager to practice and improve your skills.