At our organization, we believe in creating an exceptional onboarding experience that sets new team members up for success from day one. This comprehensive guide outlines our core approach to welcoming and integrating new employees.
First Day Orientation
When a new team member joins, we follow a carefully structured process:
- Introduce the new hire to the entire team
- Highlight the team lead and key personnel
- Encourage everyone to share a fun personal fact
- Create a welcoming drink for the new team member
- Provide an official team shirt
- Show essential facilities like bathrooms and changing areas
- Help them store personal belongings safely
Our Core Values
Our mission is simple: "Come to work, leave better - for our members, customers, and everyone."
We expect team members to embody these key principles:
- Maintain a positive attitude
- Demonstrate integrity
- Be coachable
- Remain respectful to coworkers and customers
- Act with urgency and accuracy
- Stay professionally growth-minded
Daily Communication: The Talk
Each day begins with our pre-shift meeting called "The Talk". This critical communication tool helps:
- Align team goals
- Generate daily wins
- Focus on sales, culture, and efficiency
- Build team confidence
Team members are expected to gather at the whiteboard and participate actively in this session.
Addressing "Speed Bumps"
We view challenges as opportunities for growth. When team members encounter potential improvement areas or "speed bumps", they are encouraged to immediately discuss these with their manager to practice and refine skills.